Legal · Privacy

Privacy Policy

How CycLixir collects, uses, stores and protects personal information when you browse our website, buy a bicycle, book a service or contact our team.

Last updated: October 2026 · This privacy policy applies to cyclixir.com and to purchases, services and enquiries handled by CycLixir.

At a glance

Questions about this privacy policy? Email contact@cyclixir.com or call +88 01847 052 141.

Related policies

01 · Who we are

This website is operated by CycLixir, a bicycle dealership offering bicycle sales, professional fitting, workshop servicing, financing guidance and related accessories. In this policy, “CycLixir”, “we”, “us” and “our” refer to the business, and “you” refers to any visitor, customer or person who contacts us. CycLixir is responsible for the personal information described in this policy.

02 · Information we collect

We collect only the information needed to answer your enquiries, sell and service bicycles and run this website. Depending on how you interact with us, this may include:

Contact details — your name, phone number and email address when you submit a form, call or email us.
Purchase and service records — the bikes and parts you buy, frame serial numbers, invoices, warranty registrations and workshop job sheets.
Fitting information — body measurements and riding preferences recorded during a bike fitting, used only to set up your bicycle.
Payment information — transaction references and payment status. Full card numbers are processed by banks or payment providers and are not stored by CycLixir.
Website data — technical information such as browser type, device, pages visited and approximate time of visit, collected through essential cookies and server logs.

03 · How we use your information

We use personal information to:

respond to questions about bikes, stock, sizing, servicing and financing;
process purchases, reservations, trade-ins and deliveries;
book, carry out and record workshop services and warranty claims;
send service reminders or updates you have asked for;
send our newsletter if you have subscribed — every email includes an unsubscribe link;
keep accounting and tax records required by law;
maintain the security and performance of this website.

We will not use your information for purposes unrelated to these without asking you first.

04 · Legal basis for processing

We process personal information because it is needed to perform a contract with you (for example, selling or servicing a bike), because you have given consent (for example, subscribing to the newsletter), because we have a legitimate interest in running and improving our business in ways you would reasonably expect, or because we are required to do so by applicable law.

05 · Sharing with third parties

CycLixir does not sell, rent or trade personal information. We share limited information only when necessary:

with bicycle and component manufacturers to register warranties or process warranty claims;
with banks and payment providers to complete payments or instalment plans you choose;
with delivery or courier partners when you request delivery;
with service providers that host this website, provide email or store backups, under appropriate confidentiality obligations;
with authorities when the law requires it.

06 · How long we keep information

We keep enquiry messages for up to 24 months, purchase and service records for as long as needed to support warranties and meet accounting obligations, and newsletter subscriptions until you unsubscribe. When information is no longer needed, it is deleted or anonymised.

07 · How we protect information

Access to customer records is limited to staff who need it to do their job. The website uses encrypted HTTPS connections, administrative accounts are protected by login-attempt limits, and backups are stored securely. No system is completely secure, but we review our safeguards regularly and act quickly on any issue.

08 · Your rights

You can ask us to tell you what personal information we hold about you, correct anything inaccurate, delete information we no longer need, stop sending you marketing emails, or object to particular uses. To make a request, contact us using the details below. We may need to verify your identity before acting, and we aim to respond within 30 days.

09 · Children's privacy

We sell children’s bicycles, but our website and forms are intended for adults. We do not knowingly collect personal information from children. Fitting details for a child are recorded only with a parent or guardian present and are used solely to set up the child’s bicycle.

10 · Changes to this policy

We may update this privacy policy to reflect changes in our services or legal requirements. The date at the top of this page shows when it was last updated. Significant changes will be highlighted on this page.

11 · Contact

For any privacy question or request, email contact@cyclixir.com or call +88 01847 052 141.

Need help with an order or booking?

Our team can explain any part of this policy in plain language.