Legal · Refunds
How returns, exchanges, deposit refunds and workshop booking cancellations work at CycLixir.
Last updated: October 2026 · This refund & cancellation policy applies to cyclixir.com and to purchases, services and enquiries handled by CycLixir.
Questions about this refund & cancellation policy? Email contact@cyclixir.com or call +88 01847 052 141.
We want every customer to leave with the right bike and to feel confident about their purchase. That is why we fit, explain and test-ride before you buy. This policy explains what happens if something is not right after purchase, or if you need to cancel a reservation or workshop booking.
Unused accessories and parts in their original, undamaged packaging can be returned within 7 days of purchase with proof of purchase for a refund or exchange. Items that have been fitted, used, cut to size or specially ordered for you cannot be returned unless they are faulty. For hygiene reasons, worn clothing, gloves and helmets that have been used cannot be returned.
Because every bicycle is assembled, fitted and adjusted for its rider, new bicycles cannot be returned for change of mind once they have been ridden away. If you have concerns about fit within the first 30 days, bring the bike back and we will make further adjustments or swap contact points such as stems and saddles where reasonable. Unridden bicycles in as-new condition may be exchanged within 7 days at our discretion.
If a product develops a fault covered by the manufacturer’s warranty, we will inspect it and, depending on the outcome, repair it, replace it or arrange a refund in line with the warranty terms and your consumer rights. Wear and tear, crash damage and misuse are not considered faults.
If you cancel a reservation within 48 hours of paying the deposit, the deposit is refunded in full. After 48 hours, deposits on stocked bikes are refundable minus any costs already incurred. Deposits on special orders — bikes or parts ordered specifically for you — are non-refundable once the order has been placed with the supplier, as stated at the time of ordering.
You can cancel or reschedule a workshop booking free of charge up to 24 hours before the appointment. For late cancellations or missed appointments, we may ask for a small booking deposit on future bookings. Parts ordered specifically for your repair may be charged if the job is cancelled after ordering.
Approved refunds are made to the original payment method. Card refunds may take several working days to appear depending on your bank. Instalment-plan purchases are refunded according to the issuing bank’s process.
Contact us with your name, invoice or booking details and the reason for your request. Bring the item and proof of purchase to the shop for inspection. We will confirm the outcome in writing.
